Frequently asked questions

Name: Done + Documented
Address: 20 W 1st S #2, Rexburg, ID, 83440, US

B1. AI Front Desk

What it is: An AI phone receptionist for your business, designed to answer calls and help book appointments.
Who it's for: Small businesses that miss calls or spend too much time on routine calls, for example while on a job.
What it's designed to include once set up for your business: A business-specific greeting and approved FAQs; capture of the caller's name, contact details and reason for calling; help booking into one connected calendar; a call summary.
How to start: Request a short scoping call through the Interest Form on the Contact page. The team confirms scope and sends a quote. Setup is done in your own Done + Documented workspace.
What it doesn't do: No cold calling, no emergency response or dispatch, no promised bookings, no unlimited minutes, no promise that a person is always available, no legal, tax or medical advice. Extra locations, calendars, languages and custom integrations are scoped separately.

What it is: An AI chat assistant designed to answer visitors' questions on your website once set up.
Who it's for: Businesses whose website visitors have questions before they book or buy.
What it's designed to include once set up for your business: Answers from your approved information only; collection of the visitor's details; a clear next step (booking or a request form); one website; one knowledge-base update each month.
How to start: Request a short scoping call. We collect your business facts once; the chat is added to your site only after your approval.
What it doesn't do: No website rebuild, no search-ranking promises, no made-up prices, availability or promises, no texting.

What it is: A process designed to send a polite review request after a completed job, plus AI-drafted replies to your reviews, once set up.
Who it's for: Businesses that want a steady, honest stream of customer reviews without chasing each one.
What it's designed to include once set up for your business: An email invitation after a completed job and one reminder; a link to your review page (set up with you); AI reply drafts that you approve before posting.
How to start: Request a short scoping call. We'll need your review link and how you mark a job as complete.
What it doesn't do: No fake or bought reviews, no asking only happy customers, no promised ratings, no deleting negative reviews, no posting replies without your approval.

What it is: AI Front Desk, Website Concierge and Review Follow-Through in one coordinated setup.
Who it's for: Businesses whose customers reach them by phone and website and who want reviews too.
What it's designed to include once set up for your business: Everything in the three services, one shared intake and one shared set of business information.
How to start: Request a short scoping call, or start with one service and move to the Bundle later in the same workspace. Terms are shared with your quote.
What it doesn't do: Same limits as each service. It is not a custom app or a full business rebuild.

Is it AI? Yes. Our assistants say they are AI.
Is there a contract? Terms are shared with your quote.
Can I add things later? Additional options are planned and are added to a core service in the same workspace. The team can tell you what's available; prices and terms are shared with your quote.
Contact: 20 W 1st S #2, Rexburg ID 83440 | Interest Form on /contact.

Pricing coming soon.